I called them back to see if they got the communication and they still adamantly REFUSED to do anything, to call ******* with me or to fix the problem. I did speak to *******, they said unbeatablesales was in the wrong, they sent them communication to fix it. She was not any better, she threatened to hang up, REFUSED to call ******* with me. They kept telling me to call ******** I asked to speak to a supervisor "*****". I called them and all the representatives we're unwilling to listen, unwilling to try to solve the issue. I couldn't get them to understand that the refund I received came from ******* for the late delivery and I received it in my account before they even agreed to one. They kept telling me they issued me the refund on the 14th. As of 11/22 I hadn't received the refund, so I contacted unbeatablesales. They emailed back on 11/14 that they would issue $100 refund for the damage and said 3-5 days to receive it. I asked for compensation due to the item being 400lbs and having to come freight. I sent unbeatablesales an email directly on 11/11 with pictures of the damage. When it did arrive on 11/11, the product was damaged. I contacted ******* who issued me a $100 refund for the late delivery. My item was coming freight so I had to rearrange my work schedule to be home for it. They sold through ******** They said it would arrive 11/10/22. And they did the same thing with our dispute with the BBB lol let’s see what they do with NJ Division of Consumer Affairs. The representatives that we spoke to over the phone and via email have had zero answers, when all this information was provided, they just repeated the return policy on their website, which does not apply here as it was not purchased on their website. It’s actually quite comical that all they know how to do is repeat themselves but have zero evidence to support their argument. I also contacted them via email and they stated that it is in their website but I did not purchase this item through their website, I purchased it through ****** where it is no where stated, on the contrary, the return instructions state to return item by Februso as per these instructions and the fact that a restocking fee would apply was not disclosed, we should not have been charged the restocking fee. The restocking fee was never stated anywhere upon both purchasing and returning the item. This is all understandable that the consumer is responsible for return shipping and that items may incur a restocking fee but ONLY when clearly stated. Upon receiving our refund we noticed it was for a much less amount roughly $755 I called once again to ask about this and they stated that it was a 20% restocking fee because it was returned after the 30 day return period. We called the company to ask about this matter and they were completely clueless and could give us no answers. We could have potentially saved the shipping charge that we incurred. We were never made aware that they would be someone coming to pick it up. After doing so several weeks later, ups delivery came to pick up the item a month after we submitted to return this item. The return instructions stated to package and return and pay shipping cost, this cost us $250 to ship back. Absolutely horrible company with zero knowledge of customer service.
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